Terms & Conditions

Please read these Terms & Conditions carefully before using our website or placing an order.

By accessing this website or purchasing from The Singing Bowl Store, you agree to these Terms & Conditions.

1. About Us

The Singing Bowl Store is a trading name operated by Evolve Yourself LTD, a company registered in England and Wales under company number 11994886.

Registered office:

18 Whaley Lane
Wirral
CH61 3UN
United Kingdom

Email: contact@thesingingbowlstore.co.uk

Throughout these Terms & Conditions, references to “The Singing Bowl Store”, “we”, “us” or “our” mean Evolve Yourself LTD trading as The Singing Bowl Store.

Our website and online store are hosted using the Shopify e-commerce platform.

2. Use of Our Website

By using this website, you confirm that you are legally able to enter into a contract with us or are using the website with the permission of a parent or legal guardian where required.

You must not use our website, products or services for any unlawful or unauthorised purpose.

You must not transmit viruses, malware or any other harmful or destructive code through our website.

We reserve the right to update or amend these Terms & Conditions from time to time. The version published on our website at the time you place an order will apply to that order.

3. Orders & Contract of Sale

Products displayed on our website are an invitation to place an order and do not constitute a contractual offer.

When you place an order, you are making an offer to purchase the products in your order.

After receiving your order, we will send you an order confirmation by email. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or product information error, or we are unable to fulfil the order.

You are responsible for ensuring that the information provided when placing your order, including your delivery address and contact details, is complete and accurate.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

4. Products

We make every reasonable effort to ensure that product descriptions, photographs, measurements and other information displayed on our website are accurate.

However, because many of our products are handmade, hand-finished or made using natural materials, small variations in colour, appearance, dimensions, weight, finish and tone may occur.

Colours may also appear slightly different depending on your screen or device settings.

For products such as crystal singing bowls, Tibetan singing bowls and other sound healing instruments, slight variations between individual instruments may occur and form part of their individual character.

If you require additional information about a product before purchasing, please contact us at contact@thesingingbowlstore.co.uk.

5. Prices & Payment

Product prices and applicable delivery charges will be displayed on our website and at checkout before you complete your purchase.

Prices include applicable UK VAT where required.

We accept the payment methods displayed at checkout.

Payments are processed securely through Shopify Payments and/or other approved payment providers. We do not directly store or have access to your complete credit or debit card details.

We reserve the right to correct obvious pricing errors. If an error affects an order you have already placed, we will contact you before fulfilling the order.

6. Discount Codes & Promotions

Discount codes cannot normally be combined with another discount or promotional offer unless specifically stated otherwise.

Discount codes may be subject to specific conditions, including expiry dates, minimum order values or restrictions to particular products or customers.

We reserve the right to amend, withdraw or cancel a promotional offer where reasonably necessary.

We may cancel an order where a promotional or discount code has been used fraudulently or contrary to the conditions of the promotion.

7. Billing & Account Information

You agree to provide current, complete and accurate purchasing, billing and account information when placing an order.

You are responsible for keeping your account details, email address and other relevant information up to date.

We reserve the right to limit or cancel quantities purchased per person, household or order where reasonably necessary, including suspected fraudulent activity, pricing errors or misuse of promotional offers.

If we make a material change to or cancel an order, we will attempt to contact you using the information provided when the order was placed.

8. UK Delivery

We offer FREE UK delivery on orders over £50 using our 48-hour delivery service.

For UK orders, we generally use Royal Mail services for parcels weighing up to 20kg.

For larger, heavier or oversized orders, including some larger singing bowls and sound healing instruments, we may use Evri, DPD Local or another suitable courier.

Delivery options and charges are calculated at checkout based on the size and weight of your order.

Our main Royal Mail services are:

Royal Mail Tracked 24 – usually delivered within 1–2 working days after dispatch.

Royal Mail Tracked 48 – usually delivered within 2–3 working days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please see our Delivery Policy for further information.

9. International & Worldwide Delivery

The Singing Bowl Store offers international delivery to supported destinations across Europe, North America and worldwide.

For smaller international parcels, we may use Royal Mail international services.

For worldwide shipping, we usually use DHL Worldwide services, particularly for larger or heavier parcels.

Available international delivery services and prices are displayed at checkout.

International delivery times may vary depending on the destination, courier and customs clearance.

10. Customs Duties & Taxes

United States

For orders shipped to the United States, applicable taxes and import charges are calculated and collected at checkout where required.

Where these charges have been collected at checkout, they will form part of the total amount paid when placing your order.

Europe & Other International Destinations

For orders shipped to European countries and other international destinations, customs duties, import VAT and local taxes are not included in our product prices or delivery charges unless expressly stated otherwise at checkout.

Any applicable customs duties, import VAT or local charges are the responsibility of the customer and may need to be paid to the courier or local customs authority before or upon delivery.

These charges are determined by the authorities in the destination country and are outside our control.

Customs clearance may also result in additional delivery delays.

11. Delivery Responsibility

Please ensure that the delivery address provided with your order is accurate.

If delivery cannot be completed because nobody is available to accept the parcel, or because incorrect or incomplete delivery information has been provided, additional storage, return or redelivery charges may apply where permitted by law.

Risk in the goods passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.

Unless another delivery period has been agreed with you, we will deliver your goods without undue delay and within the period required by applicable UK consumer law.

12. Returns & Cancellations

We hope you are happy with your purchase. However, consumers purchasing online generally have the right to cancel eligible purchases within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us that you wish to cancel, you should return the eligible goods in accordance with the instructions provided by us and within the applicable statutory period.

Returned products should be kept in good condition and should not be handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Certain products may be excluded from cancellation rights where an exemption under applicable consumer law applies.

Please contact us at contact@thesingingbowlstore.co.uk before returning an item so that we can provide the appropriate return instructions.

Please see our Return Policy for full details.

Nothing in our Return Policy or these Terms & Conditions limits your statutory consumer rights.

13. Faulty, Damaged or Incorrect Goods

All products are carefully checked before dispatch, with particular care taken when packing fragile products such as crystal singing bowls and Tibetan singing bowls.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at contact@thesingingbowlstore.co.uk.

Where goods are faulty, not as described or not fit for purpose, you may have rights to a refund, repair or replacement under applicable UK consumer law.

These rights are separate from your right to change your mind about an online purchase.

14. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

We may contact you by email or other appropriate means in connection with your order, account, customer service enquiries or other communications permitted by law.

15. Third-Party Tools & Services

Our website may provide access to services, applications or tools supplied by third parties.

We do not control all third-party services and their use may be subject to separate terms and privacy policies provided by those third parties.

You should review the applicable terms before using third-party services.

We may introduce additional website features, services or tools in the future, which may also be subject to these Terms & Conditions and any applicable third-party terms.

16. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content, availability, security or privacy practices of websites operated by third parties.

We recommend reviewing the terms and privacy policies of any third-party website you visit.

17. Reviews, Feedback & Comments

If you submit a review, comment, suggestion, photograph or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

Content must not contain unlawful, defamatory, abusive, obscene, malicious or otherwise prohibited material, including malware or harmful code.

We reserve the right to moderate or remove content where reasonably necessary.

You remain responsible for the accuracy and legality of content you submit.

18. Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions, delivery charges or delivery estimates.

We reserve the right to correct genuine errors or inaccuracies and update information where necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate.

Nothing in this section affects your statutory consumer rights.

19. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty or misdescribed goods.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances outside our reasonable control.

If you are purchasing products as a consumer, these Terms do not exclude any protections provided to you under applicable consumer law.

20. Indemnification

Where permitted by applicable law, you agree that you will be responsible for losses reasonably incurred by us as a direct result of your unlawful use of our website or a material breach of these Terms & Conditions.

Nothing in this section limits rights or protections that cannot lawfully be excluded under consumer law.

21. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

22. Termination

You may stop using our website at any time.

We may restrict or terminate access to our website where a user materially breaches these Terms & Conditions, uses the website unlawfully or attempts to interfere with its operation or security.

Any rights or obligations that arose before termination will continue where appropriate.

23. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Delivery Policy, Return Policy and any other policies expressly incorporated into them, form the agreement governing your use of our website and purchases from The Singing Bowl Store.

Nothing in these Terms excludes rights provided to consumers by law.

24. Governing Law

These Terms & Conditions and contracts between you and Evolve Yourself LTD trading as The Singing Bowl Store are governed by the laws of England and Wales.

If you are a consumer residing elsewhere in the United Kingdom, you may also have rights under the laws applicable in your place of residence.

Nothing in these Terms affects any mandatory consumer rights that apply to you.

25. Contact Information

Questions about these Terms & Conditions, an order or our products can be sent to:

The Singing Bowl Store
Operated by Evolve Yourself LTD
Company number: 11994886
Registered office: 18 Whaley Lane, Wirral, CH61 3UN, United Kingdom
Email: contact@thesingingbowlstore.co.uk

The Singing Bowl Store is a trading name operated by Evolve Yourself LTD, a company registered in England and Wales under company number 11994886.