Return & Refund Policy
We want you to be happy with your purchase from The Singing Bowl Store.
If you have a problem with your order, have received a damaged or incorrect item, or simply wish to return a product, please contact us through our Contact Us page or email contact@thesingingbowlstore.co.uk, including your order number and the reason for your request.
We aim to respond with return instructions within 1–2 working days.
Please do not send a return before receiving confirmation and return instructions from us.
Once your return has been received and inspected, we will process your refund where applicable.
Return Requirements
Please return products securely packaged and, where possible, in their original packaging with all included accessories and components.
For change-of-mind returns, products should be kept in good condition and should not be handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
We strongly recommend using a tracked delivery service when returning an item and keeping your proof of postage until your return has been completed.
Please include your order details or invoice inside the returned parcel so that we can identify your return.
Damage caused by misuse, accidental damage, improper handling, normal wear and tear or failure to follow appropriate product care instructions will not normally be considered a product fault.
Nothing in this policy affects your statutory consumer rights.
Change of Mind
If you change your mind about your purchase, please contact us as soon as possible.
For eligible UK online purchases, you have the right to notify us that you wish to cancel your purchase within 14 days of receiving your goods, subject to any applicable legal exceptions.
After notifying us, the goods must be returned within the applicable return period and in accordance with the return instructions we provide.
For change-of-mind returns, the customer is normally responsible for the cost of returning the goods.
Where applicable, we will refund the price paid for the returned goods and any standard outbound delivery charge required to be refunded under UK consumer law. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the applicable standard delivery amount.
Order Cancellation
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at contact@thesingingbowlstore.co.uk.
If we are able to cancel the order before dispatch, we will process a full refund.
If your order has already been dispatched, you may need to receive and return it to us in accordance with our Return & Refund Policy.
Your statutory cancellation rights are not affected by whether the order has already been dispatched.
Damaged, Missing, Faulty or Incorrect Items
Every product is carefully checked before dispatch. We take particular care when inspecting and packaging fragile crystal singing bowls, Tibetan singing bowls and other sound healing instruments.
Despite careful packaging, damage can occasionally occur during transit.
If your parcel arrives damaged, or an item is missing, faulty or incorrect, please contact us as soon as possible at contact@thesingingbowlstore.co.uk.
To help us investigate quickly, we may ask you to provide:
- Your order number
- Photographs of the product
- Photographs of the external and internal packaging
- Photographs showing any visible damage
- Details of the issue
Please keep the original packaging while we investigate a damaged delivery, as the courier may require photographs or other evidence.
If goods are confirmed as damaged, faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a refund, replacement or other appropriate solution.
Where a return is required because an item is faulty, damaged in transit or incorrectly supplied, we will cover reasonable return postage costs or provide an appropriate return method.
Nothing in this policy limits your statutory rights in relation to goods that are faulty, damaged, not as described or not fit for purpose.
Incorrect Delivery Details
Please check your delivery information carefully before completing your order.
The Singing Bowl Store cannot accept responsibility for delivery problems caused by an incorrect or incomplete address supplied by the customer where we have correctly dispatched the order using the information provided.
If you notice an error in your delivery address, please contact us as soon as possible. If your order has not yet been dispatched, we will try to correct the address.
If a parcel is returned to us because an incorrect or incomplete address was provided, additional delivery charges may apply if you would like the order to be resent.
This does not affect any statutory rights you may have.
International Returns
If you are returning an order from outside the UK, please contact us before sending your parcel so that we can provide the appropriate return instructions.
Unless the product is faulty, damaged or incorrectly supplied, customers are normally responsible for international return postage costs.
Please clearly identify the parcel as a returned item where appropriate and follow the customs instructions provided by your chosen courier.
Any customs duties, import charges or other costs resulting from an incorrectly declared international return may be deducted from the refund where permitted.
Refunds
Once we receive your return, we will inspect it and contact you regarding your refund.
Approved refunds will be issued to your original payment method.
Although we process approved refunds promptly, it may take several working days for the funds to appear in your account depending on your bank or payment provider.
Where UK consumer cancellation rights apply, refunds will be made within the timescales required by applicable law.
Right to Refuse a Return
The Singing Bowl Store, operated by Evolve Yourself LTD, reserves the right to inspect returned products before issuing a refund.
We may refuse or reduce a refund where permitted by law, for example where a product has been damaged through misuse or has been handled beyond what is reasonably necessary to inspect it.
A return being sent without prior authorisation does not remove any statutory rights you may have.
Contact Us
If you have any questions about a return, refund or damaged product, please contact:
The Singing Bowl Store
Operated by Evolve Yourself LTD
Company number: 11994886
Email: contact@thesingingbowlstore.co.uk
Nothing in this Return & Refund Policy affects your statutory rights as a consumer.