Customer Support:

123 456 7890

Singing Bowls & Sound Healing Instruments

FAQs

Frequently Asked Questions

What is your return/refund policy?

We want you to be happy with your purchase from The Singing Bowl Store. If there is a problem with your order or the product isn’t quite what you expected, please contact us through our Contact Us page or email us at contact@thesingingbowlstore.co.uk, letting us know the reason for your return.

Once your return request has been confirmed, we’ll send you instructions explaining how and where to return your item. Please do not return any products before receiving confirmation from us.

We accept returns of new and unused products within 10 days of delivery for UK orders and 15 days for international orders. Once your return has been received and checked, we’ll process a refund for the cost of the goods. Original postage costs are not refundable for change-of-mind returns.

If an item arrives damaged, faulty or we have sent you the wrong product, please contact us as soon as possible. Where applicable, we will refund the item and cover the reasonable return delivery costs.

For full details, please see our Return Policy.

What payment options do you accept?

We accept major credit and debit cards through our secure checkout, including Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay, where available.

We also accept PayPal and any additional payment methods displayed at checkout.

Is my payment secure?

Yes. Payments are securely processed through Shopify Payments and other approved payment providers available at checkout.

The Singing Bowl Store does not directly store or have access to your full credit or debit card details.

Shopify Payments complies with the Payment Card Industry Data Security Standard (PCI DSS), helping to protect your payment information when you shop with us.

How much will postage cost?

UK Delivery

We offer FREE UK delivery on orders over £50 using our 48-hour delivery service.

For UK orders, we generally use Royal Mail services for parcels weighing up to 20kg.

For larger, heavier or oversized orders, including some larger singing bowls and sound healing instruments, we may use Evri, DPD Local or another suitable courier to ensure your order reaches you safely.

Delivery options and costs are automatically calculated at checkout based on the weight and size of your order.

Once your order has been dispatched, we’ll send you a confirmation email with tracking information where available.

International & Worldwide Delivery

The Singing Bowl Store delivers to customers across Europe, North America and other supported destinations worldwide.

For smaller international parcels, we may use Royal Mail international services. For worldwide shipping, we usually use DHL Worldwide services, particularly for larger or heavier parcels, providing a reliable and trackable delivery service.

Available international delivery options and prices are displayed at checkout.

Customs Duties & Taxes

For orders shipped to the United States, applicable taxes and import charges are calculated and collected at checkout where required.

For orders shipped to European countries and other international destinations, customs duties, import VAT and local taxes are not included in our product prices or delivery charges.

Any applicable charges are the responsibility of the customer and may need to be paid to the courier or local customs authority before or upon delivery.

Customs charges vary by country and are determined by the relevant local authorities. Customs clearance may also occasionally cause additional delivery delays outside our control.

How long will it take for my order to be delivered?

Orders placed Monday to Thursday are normally dispatched the next working day.

Orders placed Friday, Saturday or Sunday will normally be dispatched on Monday, or the next working day if Monday is a bank holiday.

Our main UK Royal Mail delivery services are:

Royal Mail Tracked 24 – usually delivered within 1–2 working days after dispatch.

Royal Mail Tracked 48 – usually delivered within 2–3 working days after dispatch.

Delivery times are estimates and occasional delays may occur due to circumstances outside our control.

Are the items checked before dispatch?

Yes. Every product is carefully checked before it is packed and dispatched.

We take particular care when checking and packaging fragile crystal singing bowls, Tibetan singing bowls, tuning forks and other sound healing instruments to help protect them during transit.

If we discover any damage or fault during our checks, the item will not be sent to you.

Still have a question?

If you have any questions about your order, delivery or returns, please contact us through our Contact Us page or email us at contact@thesingingbowlstore.co.uk.

For further information about shipping, please see our Delivery Policy.

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Privacy Policy Last updated: 19 September 2026 At The Singing Bowl Store, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, contact us or place an order. The Singing Bowl Store is a trading name operated by Evolve Yourself LTD, a company registered in England and Wales under company number 11994886. For the purposes of applicable UK data protection law, Evolve Yourself LTD is the data controller responsible for your personal information. Registered office: 18 Whaley Lane Wirral CH61 3UN United Kingdom Email: contact@thesingingbowlstore.co.uk

Information We Collect

When you use The Singing Bowl Store, we may collect personal information including:
    • Your first and last name
    • Email address
    • Telephone number
    • Billing and delivery addresses
    • Order and transaction information
    • Account information
    • Communications you send to us
    • IP address
    • Browser and device information
    • Information about how you use our website
    • Cookie and similar technology information
We only collect information that is reasonably necessary to operate our website, process orders, provide customer service, meet our legal obligations and improve our services.

Payment Information

Payments are processed securely through Shopify Payments and/or other payment providers available at checkout. We do not directly store or have access to your complete credit or debit card information. Payment providers may process certain personal and payment information in accordance with their own privacy policies and legal obligations.

How We Use Your Personal Information

We may use your personal information to:
    • Process and fulfil your orders
    • Take and process payments
    • Arrange delivery and returns
    • Communicate with you about your order
    • Provide customer support
    • Manage your customer account
    • Detect and prevent fraud or misuse
    • Maintain and improve our website
    • Understand how customers use our website
    • Comply with legal, accounting and regulatory requirements
    • Send marketing communications where you have consented or where otherwise permitted by law
We will not sell your personal information.

Legal Basis for Processing

Under UK data protection law, we need a lawful basis for processing your personal information. Depending on the circumstances, we may process your information because: Contract – processing is necessary to fulfil an order or provide a service you have requested. Legal obligation – processing is necessary to comply with our legal or regulatory responsibilities. Legitimate interests – processing is necessary for our legitimate business interests, such as improving our website, preventing fraud and providing customer support, provided those interests do not override your rights. Consent – you have given us permission to process your information for a particular purpose, such as certain marketing activities or non-essential cookies. Where processing is based on consent, you can withdraw your consent at any time.

Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services. These may include:
    • Shopify and our e-commerce service providers
    • Payment processors
    • Royal Mail
    • DHL and other delivery companies
    • IT and website service providers
    • Analytics providers
    • Marketing and advertising platforms where applicable
    • Professional advisers
    • Government, regulatory or law-enforcement authorities where legally required
We only share information that is reasonably necessary for the relevant service or where we have another lawful basis to do so. Third-party providers may process your information according to their own privacy policies and applicable data protection laws.

Shopify

Our online shop is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services. Shopify may process personal information when you visit our store, create an account, place an order or otherwise interact with our website. Shopify’s handling of personal information is also governed by its own privacy practices.

Delivery Companies

To deliver your order, we need to provide certain information to the delivery company handling your parcel. This will normally include your:
    • Name
    • Delivery address
    • Contact details
    • Relevant order or delivery information
Depending on your chosen service, destination and parcel size, we may use Royal Mail, DHL, Evri, DPD Local or another appropriate delivery provider.

International Transfers

Some of our service providers may process or store personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements. This may include relying on adequacy regulations, appropriate contractual safeguards or another legally recognised transfer mechanism.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help websites function correctly and can provide information about how a website is used. We may use: Essential cookies – required for our website, shopping basket, checkout, security and account features to function. Functional cookies – help remember preferences and improve your experience. Analytics cookies – help us understand how visitors use our website. Advertising and marketing cookies – may be used to measure advertising performance or provide relevant advertising, where permitted. Where required, non-essential cookies will only be used with your consent. You can manage your cookie preferences through the cookie controls available on our website and through your browser settings.

Marketing Communications

Where you have signed up to receive marketing communications, or where we are otherwise legally permitted to contact you, we may send you information about products, promotions, offers and news from The Singing Bowl Store. You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at: contact@thesingingbowlstore.co.uk Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order you have placed.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected. Certain information may need to be retained for longer periods to meet legal, tax, accounting, fraud-prevention or regulatory requirements. When information is no longer required, we will delete or anonymise it where appropriate.

Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:
    • Request access to personal information we hold about you
    • Ask us to correct inaccurate or incomplete information
    • Ask us to delete your personal information in certain circumstances
    • Ask us to restrict the processing of your information
    • Object to certain processing
    • Request the transfer of certain information
    • Withdraw consent where we rely on consent
    • Object to direct marketing
These rights are subject to certain legal conditions and exemptions. To exercise your rights, contact us at: contact@thesingingbowlstore.co.uk We may need to verify your identity before completing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate. You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be contrary to applicable data protection requirements. If you believe that a child has provided personal information to us improperly, please contact us.

Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services, legal requirements or the way we process personal information. Any updated version will be published on this page with a revised Last updated date. We recommend reviewing this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, or you would like to exercise your data protection rights, please contact: The Singing Bowl Store Operated by Evolve Yourself LTD Company number: 11994886 Registered office: 18 Whaley Lane, Wirral, CH61 3UN, United Kingdom Email: contact@thesingingbowlstore.co.uk The Singing Bowl Store is a trading name operated by Evolve Yourself LTD, a company registered in England and Wales.
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